Returns & Exchanges

Last updated: October 28, 2026

Every Noah Commerce t-shirt, sweatshirt and hoodie is embroidered after you order it, in the size and color you choose. Because of that, all sales are final unless your item arrives damaged, defective or different from what you ordered. When that happens, we make it right at no cost to you.

Can I return or exchange my order?

Only if something is wrong with it. We do not accept returns, exchanges or refunds for:

  • a change of mind or personal preference
  • a size, color or style selected by mistake
  • a wrong or incomplete shipping address entered at checkout
  • normal wear and tear
  • small color differences caused by your screen settings

We do not swap an item for another size or design. Please check the Size Guide and the product photos before you order.

What if my order arrives damaged, defective or wrong?

Contact us within 30 days of delivery and we will send you a free replacement or a full refund. Your order qualifies if:

  • it was damaged during shipping
  • it has an embroidery or manufacturing defect
  • you received the wrong product or design
  • it is clearly different from what you ordered

Please send us:

  • your order number
  • a short description of the problem
  • clear photos of the item
  • photos of the package, if it was damaged in transit

Do I need to send the item back?

Usually not. In most cases we replace or refund the item based on your photos. If we do need it back, we will email you a prepaid return label, so the return costs you nothing.

Please contact us before you send anything back. We cannot accept returns sent without our approval.

When will I get my refund?

Once we approve your claim, we refund your original payment method within 5 business days. Your bank or card issuer may take another 5–10 business days to show the refund on your account.

Can I cancel or change my order?

You can cancel your order, or change its size or color, within 1 hour of placing it. After that, your order goes into production and can no longer be cancelled or changed.

Please check your shipping address carefully at checkout. If it needs fixing, email us right away: we can update it until production starts.

What if my package is lost or shows as delivered?

If tracking says your package was delivered but you cannot find it, check around your door, mailbox and porch, ask your neighbors or anyone in your household, and contact the carrier with your tracking number. Packages the carrier confirms as delivered are not eligible for a refund or replacement.

If tracking stops updating before delivery, email us with your order number and we will look into it with the carrier. Delivery times and tracking are explained on our Shipping Information page.

How do I contact you?

Email cs@noahcommerce.com or call +1 (307) 487-7697, Monday to Friday, 9am–1:30pm and 2:30–6pm Eastern Time. Please include your order number.

Noah Commerce LLC
225 S Main St
Buffalo, WY 82834
United States